1. Definitions
1.1. Website – The web platform owned by the Administrator at transliterra.eu, intended for cooperation between Customers and Service Providers.
1.2. Administrator – The owner of the Website, Tontex OÜ, Tallinn, Republic of Estonia, European Union. The Administrator’s email address is info@transliterra.eu.
1.3. Service Provider – A Website user who has selected the “Service Provider” account type during registration. The Service Provider provides services to the Customer.
1.4. Customer – A Website user who has selected the “Customer” account type during registration. The Customer is the buyer of the Service Provider’s services.
1.5. Users – Registered Customers and Service Providers on the Website.
1.6. Translation/Editing – The intellectual output created by the Service Provider based on the Customer’s order.
1.7. Offer – A proposal for fulfilling a Customer’s request.
1.8. Order – The volume of information provided to Service Providers for making offers, the agreement between the Customer and Service Provider for completing the translation, and the resulting completed translation.
1.9. Control Panel – A password-protected program interface provided to a Website user upon registration.
1.10. Electronic Account – A user’s account linked to their Control Panel for handling financial transactions.
1.11. Arbitration – An independent committee appointed by the Administrator to resolve disputes arising between Customers and Service Providers on the Website.
2. General Provisions
2.1. These terms of use (hereinafter the “Public Offer”) regulate the relationship between the Administrator and Users when using the Website.
2.2. Confirmation of registration on the Website constitutes acceptance of the Public Offer by the User.
2.3. Users must comply with this Public Offer and the instructions and links available on the Website.
2.4. The Administrator is not responsible for improper or illegal actions by Users.
2.5. Ordering translation/editing services is a paid service. The amount of remuneration is determined by agreement between the Customer and Service Provider and fixed in the Website interface.
2.6. The Administrator charges an agency fee from the order cost.
2.7. The Administrator charges a fee of €0.65 for withdrawals from the Electronic Account. Partial withdrawals are not allowed.
2.8. Payments are processed only via the Website’s payment form, utilizing a secure channel between banks and external payment systems.
2.9. The Administrator does not guarantee uninterrupted or unconditional access to the Website’s software and hardware. Website functionality may be temporarily disrupted due to force majeure or other uncontrollable factors.
2.10. The Administrator provides services “as is” without warranties, including copyrights on texts or mutual actions of Users.
2.11. The Administrator is not liable for Users’ lost profits or damages caused by the functionality or malfunction of the Website’s software and hardware.
2.12. The Administrator is not responsible for the execution, quality, or compliance of orders between Users and does not compensate for them.
2.13. The maximum financial liability of the Administrator shall not exceed the order cost paid by the User for the ordered service on the Website.
3. Rights and Obligations
3.1. Rights and Obligations of the Service Provider:
3.1.1. Service Provider participates in submitting offers free of charge.
3.1.2. Service Provider is entitled to request additional information if an order is incorrectly or imprecisely formulated.
3.1.3. Service Provider undertakes to complete accepted orders with quality and within deadlines.
3.1.4. Service Provider is entitled to refuse revisions if the Customer requests the work which was not included in the original order or minor corrections, providing a detailed justification.
3.1.5. Service Provider is entitled to receive payment for completed orders agreed upon with the Customer and fixed in the order.
3.1.6. Intellectual property rights associated with the order transfer to the Administrator free of charge after the Customer accepts the completed order.
3.1.7. Service Provider must not use or publish completed translations after transferring rights to the Administrator.
3.1.8. Service Provider is responsible for the legality and quality of his completed orders.
3.1.9. Service Provider must not create multiple Service Provider accounts for any reason. Violations may result in penalties.
3.2. Rights and Obligations of the Customer:
3.2.1. Customer is entitled to create and send orders to Service Providers free of charge.
3.2.2. Submitting orders and receiving offers does not obligate the Customer to choose a Service Provider.
3.2.3. Customer undertakes to describe his order as precisely as possible. For editing services, two texts must be provided: the original and the one requiring editing.
3.2.4. Customer undertakes to provide additional information if an order is incorrectly or imprecisely described.
3.2.5. Customer is entitled to select offers based on his preferences without being obligated to choose the lowest price.
3.2.6. When placing an order, Customer must deposit the order cost into the Administrator’s escrow account.
3.2.7. Customer is entitled to accept completed order if it meets his requirements, confirming no further claims exist. Upon acceptance, the order cost is released to the Service Provider’s Electronic Account.
3.2.8. Customer is entitled to request corrections if the completed order does not meet specified conditions, providing detailed reasons.
3.2.9. Customer is entitled to submit a dispute to Arbitration if corrections are refused or remain unsatisfactory, including a detailed explanation.
3.2.10. Customer undertakes to accept, request corrections, or dispute completed orders within 72 hours (excluding weekends). After this period, orders are automatically accepted, and disputes are no longer possible.
3.2.11. Customer receives intellectual property rights associated with the translation free of charge after accepting completed order.
3.2.12. Customer is entitled to use completed translations in any lawful manner.
3.2.13. Customer is entitled to evaluate and comment on Service Providers but must not provide false, offensive, or outrageous feedback.
3.3. Rights and Obligations of Users:
3.3.1. User undertakes to provide accurate personal and contact details upon registration.
3.3.2. User must not share his password or Control Panel access information with third parties.
3.3.3. User must not disclose commercial information obtained through collaboration.
3.3.4. User must not use or share illegal materials or those violating third-party rights during collaboration.
3.3.5. Service Provider undertakes to respond to correction requests within 72 hours (excluding weekends) or orders will return to the translation platform.
3.3.6. User undertakes to notify the Administrator of any changes to his details or circumstances.
3.3.7. User undertakes to report lost or compromised passwords immediately.
3.3.8. User undertakes to communicate exclusively via the Website. Violations may result in account suspension without refund.
3.3.9. User must not exploit weaknesses in the Website’s software and hardware. Detected issues must be reported to the Administrator.
3.3.10. User are responsible for declaring income and paying taxes related to his transactions.
3.4. Rights and Obligations of the Administrator:
3.4.1. The Administrator is entitled to charge fees for money withdrawals from Electronic Accounts.
3.4.2. The Administrator is entitled to cancel orders or block accounts for violations, without refunding balances.
3.4.3. The Administrator is entitled to block accounts at his discretion, with balance refunds handled case-by-case.
3.4.4. The Administrator is entitled to cancel incorrect orders and notify the user of deficiencies.
3.4.5. The Administrator is entitled to deny registration if user actions are suspected to be illegal.
3.4.6. The Administrator is entitled to to review users correspondence.
3.4.7. The Administrator undertakes to promptly address and resolve any identified issues and malfunctions in the operation of the software and hardware to the best of their ability.
3.4.8. The Administrator undertakes to implement changes and improvements to the software and hardware system based on his own research and to consider user suggestions and proposals submitted via email.
4. Dispute Resolution
4.1. Disputes between users related to completed orders are resolved through negotiation. If negotiations fail, the dispute will be resolved through the Administrator’s arbitration process.
4.2. The arbitration decision may be made either in favor of the Service Provider or the Customer. The decision is rendered by members of the Administrator’s commission.
4.3. Disputes between users and the Administrator shall be resolved through negotiation.
5. Amendment of Terms
5.1. The Administrator reserves the right to unilaterally amend the terms of the Public Offer at any time.
5.2. The Administrator undertakes to inform users about changes to the terms of the Public Offer via announcements published on the Website.
5.3. Changes to the Public Offer take effect upon their publication on the Website.
5.4. Users confirm their agreement to the amended terms of the Public Offer by continuing to use the Website after the changes are published.